Maintenance services

BII HK is an experienced AFC maintenance support provider in Hong Kong, providing maintenance support during and after the product warranty period.

Maintenance team has a strong technical background and undertakes maintenance work in different AFC construction projects with many years of maintenance support work experience. BII HK uses the "full internal staff side" to carry out maintenance work, not for outsourcing. All maintenance technicians and field engineers/ technicians are full-time employees of the company who can handle sudden and maintenance problems in a timely manner and supervisors have the right to reallocate resources to provide rapid response as needed.

BII HK has been providing consultancy services to a number of public transport companies and Octopus systems in Hong Kong since 1997 and has continuously promoted the design and improvement of the system with clients. With a clear understanding of the expertise of the currently running automatic toll collection system and the system's business requirements and maintenance objectives, as an OEM supplier of AFC systems and equipment, the company has an intact test system that covers equipment hardware and back-end systems for testing, simulating faults and diagnosing purposes.

Service features:

Diagnosis: provide system/application support and troubleshooting services via telephony and responsive remote connections; remote support for e-mail and remote access tools; maintenance support for integrated workflow, proactive and proactive support; spare parts assurance and provisioning, support resources including continuous training, resource mobilization and testing laboratories to ensure business continuity; in line with quality services of international standard; Information management: knowledge update, fault case management, document management; system management and maintenance: continuous system management, version control and upgrade, fault recovery services; optimization: for the system supported, follow its key process/ system improvement project; maintenance services: from maintenance care to preventive care.

The company is committed to long-term customer technical support investment and develops a cost-effective maintenance and support program to meet customer's business needs from common troubleshooting to end-to-end support. We develop maintenance service solutions based on our individual needs and operational needs to achieve the goal of protecting assets and controlling our budgets. The company can ensure that the best technical support services are offered to customers, which contributes to reduce overall costs. Customers do not have to worry about their non-core business while investing more effort in their core business, paying close attention on how to improve their own competitiveness, adaptability and customer satisfaction.