Information center operation and maintenance

Beijing ICC system was launched in 2014, which constitutes “big data” platform and forms "one center and four platforms" through integration of the traffic, equipment, passenger, emergency, clearing and road network basic data and other information of whole road network and advanced information technologies, such as application data warehouse, large-scale parallel processing and virtualization to achieve the long-term storage, flexible query, deep excavation of rail transit data information resources and passenger flow forecast, simulation, driving connection assessment and other business functions.

BII-ERG under BII Technology Holdings has been fully responsible for the Beijing ICC system operation and maintenance since 2014. At present, the operation and maintenance team consists of first-line operation and maintenance monitoring, second-line operation and maintenance support and third-line manufacturer support. First-line operation and maintenance is responsible for application system monitoring 24/7, second-line operation and maintenance is responsible for business support, fault handling, system upgrades, performance optimization and third-line development is responsible for field and background support and so on.

ICC system operation and maintenance submits an average of about 4500 operation and maintenance reports annually, handles nearly 200 alarms and faults, carries out 12 emergency drills, participates in important business guarantee hours for 8-12 times, upgrades major system for 4-6 times and carries out operation and maintenance training for 12 times.